RETURN & EXCHANGE
OUR COMMITMENT
At MIRACLES Wear, your confidence in our products matters more than the sale. If something isn’t right, we will make it right. Returns and exchanges are accepted within 14 days of receiving your order.
ELIGIBLE FOR RETURN OR EXCHANGE
• Item received damaged or defective
• Wrong item or size sent by MIRACLES Wear
• Size exchange needed (item unworn, tags intact)
• Item unworn, unwashed, with original tags attached
NOT ELIGIBLE FOR RETURN
• Item has been worn or washed
• Tags have been removed
• Request made after 14 days of delivery
• Items marked as final sale
HOW TO REQUEST A RETURN OR EXCHANGE
1. Contact us via WhatsApp within 5 days of receiving your order.
2. Send your order number and a photo of the item (required for defective or wrong items).
3. Our team will confirm eligibility and arrange collection or drop-off within 2 - 5 business days.
4. Once the item is received and inspected, your refund or exchange will be processed.
REFUND METHOD & TIMELINE
Refunds are issued to the original payment method within 5–7 business days of the returned item being received and approved. For cash-on-delivery orders, refunds are issued via Instapay or bank transfer.
EXCHANGE PROCESS
Exchanges are processed for a different size or color of the same item, subject to availability. If your preferred size or color is unavailable, you will be offered a full refund or store credit.
RETURN SHIPPING COST
Defective or incorrect item: Return shipping is fully covered by MIRACLES Wear.
Size exchange or change of mind: The customer is responsible for return shipping costs.
CONTACT US
For all return and exchange requests, reach us on WhatsApp or Instagram DM @wearmiracles. We respond within 24 hours, 7 days a week.